Terms of Service

These terms govern your access to and use of the Grace Flow platform. Please read them carefully before using our services.

Last updated: June 15, 2025

1. Acceptance of Terms

By accessing or using the Grace Flow website, applications, or any related services (collectively, the Platform), you agree to be bound by these Terms of Service. If you do not agree to all of these terms, you may not access or use the Platform.

Grace Flow reserves the right to update or modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the Platform after any changes constitutes acceptance of the new terms.

Important: These terms contain an arbitration agreement and a waiver of class action rights. By agreeing to these terms, you agree to resolve disputes through individual arbitration.

2. Eligibility

You must be at least 18 years old to use the Platform. By using the Platform, you represent and warrant that you are 18 or older and have the legal capacity to enter into a binding agreement.

If you are using the Platform on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

3. Account Registration

To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated.

  • Security: You are responsible for safeguarding your login credentials and for all activity under your account.
  • Notification: You must notify us immediately of any unauthorized use of your account.
  • One Account: You may not create multiple accounts or share your account with others.

4. Use of the Platform

Grace Flow grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal or internal business purposes, subject to these terms.

Prohibited Activities

  • Violating any applicable law or regulation.
  • Infringing on the intellectual property rights of others.
  • Distributing malware, viruses, or other harmful code.
  • Attempting to gain unauthorized access to our systems.
  • Scraping, mining, or harvesting data from the Platform.
  • Using the Platform for any fraudulent or deceptive purpose.

5. Intellectual Property

All content, features, and functionality of the Platform, including but not limited to text, graphics, logos, software, and code, are owned by Grace Flow or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, or publicly display any Platform content without prior written permission from Grace Flow.

6. User Content

You retain ownership of any content you submit, post, or upload to the Platform (User Content). By submitting User Content, you grant Grace Flow a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and display that content solely for the purpose of operating and improving the Platform.

You represent that your User Content does not violate any third-party rights or any applicable laws.

7. Privacy Policy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Platform, you consent to the practices described in the Privacy Policy.

We are committed to protecting your data and maintaining your trust. Please review the Privacy Policy for full details.

8. Third-Party Links & Services

The Platform may contain links to third-party websites or services that are not owned or controlled by Grace Flow. We are not responsible for the content, privacy practices, or terms of any third-party sites.

Your interactions with third-party services are solely between you and the third party. We encourage you to review their terms and policies before engaging with them.

9. Disclaimer of Warranties

The Platform is provided on an as is and as available basis, without any warranties of any kind, either express or implied. Grace Flow disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Platform will be uninterrupted, secure, or error-free, or that any defects will be corrected.

10. Limitation of Liability

To the fullest extent permitted by law, Grace Flow and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform.

Our total liability for any claims under these terms shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Grace Flow and its affiliates from any claims, damages, losses, liabilities, and expenses arising out of your use of the Platform, your violation of these terms, or your violation of any third-party rights.

12. Termination

We reserve the right to suspend or terminate your access to the Platform at any time, with or without cause, and with or without notice. Upon termination, your right to use the Platform ceases immediately.

Sections 5, 6, 9, 10, 11, and 13 of these terms shall survive any termination.

13. Governing Law & Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these terms shall be resolved through binding individual arbitration, and you waive the right to participate in a class action or multi-party arbitration.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: support@graceflow.com
  • Mail: Grace Flow Inc., 1200 Willow Creek Road, Suite 300, Palo Alto, CA 94304
  • Phone: (650) 555-0198

We aim to respond to all inquiries within two business days.