Privacy Policy

Last updated: 15 June 2025

Grace Flow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our computer systems, software, and services (collectively, the "Services").

Please read this policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We may collect the following categories of information when you interact with our Services:

• Personal Identification Information: name, email address, phone number, company name, billing address.
• Technical Data: IP address, browser type, operating system, device identifiers, system logs.
• Usage Data: pages visited, features used, time spent, clickstream data, error reports.
• Communication Data: emails, support tickets, chat messages, and survey responses.
• Account Credentials: usernames, hashed passwords, and authentication tokens.

2. How We Collect Your Information

We collect information through:

• Direct registration and account setup.
• Automated tracking technologies (cookies, web beacons, analytics).
• Customer support and technical assistance interactions.
• Third-party integrations that you authorize.
• Publicly available sources combined with our records.

3. Purpose of Processing

We process your information for the following legitimate business purposes:

• Providing, maintaining, and improving our computer systems and Services.
• Processing transactions, invoices, and account management.
• Communicating with you about updates, security alerts, and support.
• Detecting, preventing, and addressing fraud, abuse, or security risks.
• Complying with legal obligations and enforcing our terms.
• Conducting analytics, research, and product development.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

• With trusted service providers who process data on our behalf (e.g., hosting, payment processing).
• When required by law, court order, or governmental regulation.
• To protect the rights, property, or safety of Grace Flow, our users, or the public.
• In connection with a merger, acquisition, or sale of assets (with notice to you).
• With your explicit consent or at your direction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Services. After account closure, we may retain certain data for legal, audit, or archival purposes for up to 7 years, unless a shorter period is required by applicable law.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption (TLS 1.3), access controls, regular security audits, and employee training. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: request a copy of the personal data we hold about you.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request deletion of your data, subject to legal exceptions.
• Restriction: limit the processing of your data.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests.
• Withdrawal of Consent: withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at chat@graceflow.autos. We will respond within 30 days.

8. International Data Transfers

Grace Flow operates globally. Your data may be transferred to and processed in countries other than your own, including China and the United States. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data in accordance with applicable privacy laws.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze trends, and administer the Services. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features.

We use the following types of cookies:

• Essential Cookies: required for basic functionality.
• Analytics Cookies: help us understand usage patterns.
• Preference Cookies: remember your settings.
• Marketing Cookies: (only with your consent) used for relevant content.

10. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.

11. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with data, we will take steps to delete it. Please contact us if you believe a child has submitted personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on our website. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of the Services after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: chat@graceflow.autos
• Phone: +1 618 989 3995
• Address: Room 1008, Building B, Area C, Yiwu Small Commodity City, Yellow River Road, Beicheng Street, Mudan District, Heze City, 274000, China

We will acknowledge your inquiry within 48 hours and work to resolve any issues promptly. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

© 2025 Heze Mudan District Yihan Network Technology Co., Ltd. — Grace Flow. All rights reserved.